Privacy Policy

Last Updated: [Date]

AWMM (“we,” “us,” or “our”) operates the [Your Website URL] website and the AWMM field service management software platform (the “Service”). We are a business based in Singapore.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your personal data in accordance with applicable data protection laws, including Singapore’s Personal Data Protection Act (PDPA), and other relevant regulations such as the General Data Protection Regulation (GDPR) for users in the European Union.

By using our Service, you consent to the data practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our Service to you.

A. Information You Provide to Us:

  • Account and Billing Information: When you register, we collect information such as your name, company name, email address, phone number, and billing information.

  • Subscriber’s System User Information: Information about the individuals you authorize to use the Service, including their names, email addresses, and assigned roles/permissions.

  • Field Service Technician Information: Details about your technicians, which may include their name, contact information, skills, certifications, location data, and work schedules.

  • Customer and Vendor Contacts: The business contact information of your customers and vendors that you input into the Service to manage your field service operations.

  • Field Service Operational Data: This is the core data you generate and manage within the Service, including but not limited to:

    • Work Order details (e.g., job descriptions, locations, scheduled times)

    • Scheduling and dispatch information

    • Work reports and job status updates

    • Photos, videos, signatures, and notes uploaded by your team or customers related to a job.

  • Payment Information: We collect payment details, such as credit card information, which are processed securely by our third-party payment processors. We do not store full credit card numbers on our servers.

  • Communications: Records of your correspondence with us if you contact us for support or inquiries.

B. Information Collected Automatically:

  • Usage Data and User Logs: We collect information on how the Service is accessed and used (“Log Data“). This Log Data may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, user actions (such as button clicks, feature usage, and session duration), and other diagnostic data. We collect this data to facilitate advanced reporting, analytics, and to improve Service performance and security.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our.

2. How We Use Your Information

We use the collected information for various purposes:

  • To Provide and Maintain the Service: This includes creating and managing your account, processing work orders, facilitating scheduling, generating reports based on your operational data and user logs, and enabling communication between you, your technicians, and your customers.

  • To Communicate with You: To send you important notices, such as communications about your account, updates to our terms or policies, and responses to your customer service requests.

  • For Security and Improvement: To detect, prevent, and address technical issues and security vulnerabilities, and to improve the functionality and user experience of our Service through analysis of usage trends and Log Data.

  • For Marketing (with your consent): To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, where you have opted-in to receive such information. You may opt-out of receiving these communications at any time.

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Union, our legal basis for collecting and using the personal information described above will depend on the specific context in which we collect it. We typically process your personal data because:

  • It is necessary for the performance of a contract with you (e.g., to provide the Service).

  • We have a legitimate interest (e.g., for administrative purposes, security, and improving our Service), which is not overridden by your rights.

  • You have given us your consent (e.g., for marketing communications).

4. How We Share and Disclose Your Information

We do not sell your personal data. We may share your information in the following situations:

  • Service Providers: We employ third-party companies and individuals to facilitate our Service (“Processors”), such as cloud hosting providers (e.g., AWS, Google Cloud), payment processors, and customer support services. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Business Transfers: If AWMM is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

  • Legal Obligations: We may disclose your Personal Data where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • With Your Consent: We may disclose your personal information for other purposes with your explicit consent.

5. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. For example, our servers may be located in the United States or other regions.

We will ensure that appropriate safeguards are in place to protect your personal data. For transfers out of Singapore, we rely on adequacy decisions or implement standard contractual clauses. For transfers from the EU, we will ensure transfers are made in compliance with the GDPR.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill our contractual obligations, and to comply with our legal and regulatory obligations.

We will retain and use your data for as long as your account is active. If you cancel your account, we will delete or anonymize your data after a reasonable grace period, unless we are legally required to retain it for a longer period. You are responsible for exporting your data before account cancellation.

7. Your Data Protection Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access and Correction: You have the right to access and update the personal information we hold about you.

  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.

  • Withdrawal of Consent: If we process your data based on consent, you can withdraw your consent at any time.

  • Data Portability: You have the right to receive a copy of your personal data in a structured, machine-readable format.

  • Objection and Restriction: You can object to our processing of your personal data or request that we restrict the processing.

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Security of Your Information

We use administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Cookies and Tracking Technologies

You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We will also provide a more prominent notice (such as an email notification) for significant changes.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or if you wish to exercise your data protection rights, please contact our Data Protection Officer (DPO) at:

AWMM
Website Contact Form: https://www.awm.services/